Up to the minute information is critical for soldiers on the battlefield and those supporting them. The Army needed an integrated and synchronized enterprise solution to ensure that soldiers and support personnel had access to critical information and resources at a moment's notice.

In the past, the Army used various support structures that were not synchronized. For example, IT project managers would use their own help desks, tools and process to assist field support and problem resolution. Knowing where to go for help was yet another challenge for soldiers and support personnel because of the disparate systems.

Symbolic Systems partnered with the Army to develop a web-based solution that provides soldiers with 24 hour a day/7 day a week support for any system managed by the Army.

The web-portal solution includes a support operations center that guides the user to the assistance they need, it also links them to mission-essential information such as fielding, training, personnel management, incident reporting/management, asset management, change management and additional resources.

Symbolic provided project management services, as well as architectural and technical development of the web portal ensuring that the project adhered to the Department of the Army standards.

Symbolic Systems, Inc. is proud of its role in making the U.S. Army’s Single Interface to the Field (SIF) a winner of two key awards. This Web-based operation continues to improve how Army units are equipped and readied for battle.

By facilitating the implementation and expansion of KM principles and practices within the Army, SIF received the 2009 Army Knowledge Management Award in the process category in August. In March, SIF also received a 2009 Project Management Excellence award from the Government Information Technology Executive Council (GITEC).

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